Troubleshooting
Troubleshoot generation, edits, and publishing
What to check when progress pauses, an edit fails, or a post needs attention.6 min read- 01
Identify the stage
Is the issue reading your website, generating your first preview, confirming payment, creating the rest of the month, editing a post, or publishing? Note the message and the affected post or business.
- 02
Check your prerequisites
Verify your email, active plan, completed setup questions, and connected publishing destinations. Missing setup is different from a failed generation task.
- 03
Use the recovery action
Use the visible Try again, retry, or missing-image recovery action. Saved work should remain available. Avoid starting a second account or paying again to recover a saved collection.
- 04
Check publishing separately
An approved post waiting for connection has not failed; it needs setup. Failed means the publishing attempt needs attention. Check account validity and permissions, then contact support if there is no retry control.
- 05
Send useful context
Include the website URL, post title, what you clicked, the error text, and a screenshot. Include a receipt reference for billing issues. Never include passwords, access tokens, or card details.
Helpful tips
- Refreshing does not approve posts or enable publishing.
- Keep the original when an AI proposal fails.
- A sample tour demonstrates the flow; it is not a live generation or publishing test.
If something doesn’t look right
Progress has stayed at four posts.
Confirm payment is active and business setup is complete. The free preview contains four; the remaining allowance is created after paid setup. If creation is active without progress, use the visible retry action or contact support.
A post is labeled Needs attention.
Open the post and read its current state. Generation problems and social delivery failures need different recovery steps; include the exact message when contacting support.